# Popup FAQ
Q: When do we not show a Pop-up again to the same customer?
Scenario 1:
- The Pop-up is displayed to customer
- The customer performs interactions (subscribes to newsletter or closes popup)
- Afterwards we mark the customer with an edrone_popup cookie and its TTL (time to live) is set in the exit-popup settings
- The pop-up will not be displayed to this customer again - as long as the edrone_popup cookie is present
Scenario 2:
- If all of the following conditions are true
- user is logged in
- user has subscribed to newsletter status in the shop
- that might be achived by:
- agreeing to newsletter during account creation
- changing that status in shop user settings
- subscribing to the edrone newsletter, when the shop has an active syncing subscription status
- that might be achived by:
- the platform sends current subscription status in trace (currently supported in Magento1, Magento2, Shopify)
- In this case the user is marked with a edrone_subsribed cookie with TTL set to 100 days
- The pop-up will not be displayed to this customer again - as long as edrone_subsribed cookie will be present