# Subscription Status Reason

You can find customer subscription status reason in edrone panel on customer page.

ID Type Description
1 CUSTOMER_UNSUBSCRIBED Customer requested to be UNSUBSCRIBED by clicking on the "unsubscribe" link.
2 HARD_BOUNCED_UNSUBSCRIBED Recipient server returned SMTP code that was classified as HARD_BOUNCE, i.e. delivery to the target mailbox is permanently not possible. Typically happens when email address no longer exists or some other uncrecoverable error occurs. As a result customer is UNSUBSCRIBED.
3 CUSTOMER_SPAM_COMPLAINT_UNSUBSCRIBED Customer issued a spam complaint for the message.
4 AGENT_UNSUBSCRIBED Agent manually set the status (using Mission Control) to UNSUBSCRIBED.
5 EMAIL_INCORRECT_UNSUBSCRIBED Email address is incorrectly formatted and was UNSUBSCRIBED.
6 TRACE_UNSUBSCRIBED Trace which we received for the customer indicates the customer UNSUBSCRIBED.
7 DATA_IMPORT_UNSUBSCRIBED Customer was imported via CSV import and the value is UNSUBSCRIBED.
8 EXTERNAL_API_UNSUBSCRIBED Customer data received from External API (e.g. IAI API) indicates customer is UNSUBSCRIBED.
9 SPAM_BOUNCED_UNSUBSCRIBED Message for customer got rejected by the ESP with indication that it is spam. Customer was subsequently UNSUBSCRIBED.
10 TRACE_SUBSCRIBED Trace we received for the customer indicates the customer is SUBSCRIBED.
11 AGENT_SUBSCRIBED Agent manually set the status (using Mission Control) to SUBSCRIBED.
12 DATA_IMPORT_SUBSCRIBED Customer was imported via CSV import and the value is SUBSCRIBED.
13 TRACE_UNKNOWN Trace we received for the customer indicates the customer subscription status is UNKNOWN.
14 ENGAGEMENT_TEST_MESSAGE_UNKNOWN Engagement Test Message was sent to non-existing entity. In that case we create customer and set his status to UNKNOWN
15 SUBSCRIPTION_CHANGED_EVENT_SUBSCRIBED Customer set subscription by clicking "subscribe" link in the email.
16 EXTERNAL_API_SUBSCRIBED Customer data received from External API indicates customer is subscribed
17 EXTERNAL_API_UNKNOWN Customer data received from External API indicates customer is unknown
18 LEGACY_UNSUBSCRIBED Historical value not supported anymore.
19 CUSTOMER_DELETED_UNSUBSCRIBED Customer has been deleted
20 TOPIC_OBSERVE_UNKNOWN Email received from topic_observer where we don't have information about subscription status
21 DATA_IMPORT_UNKNOWN Customer was imported via CSV import and marked as unknown
22 SUPPORT_UNKNOWN Susbcription status was changed by internal support team.
23 SUPPORT_SUBSCRIBED Susbcription status was changed by internal support team.
24 SUPPORT_UNSUBSCRIBED Susbcription status was changed by internal support team.
25 CUSTOMER_RESUBSCRIBE Customer re-subscribed on the "Unsubscribe view"
26 LEGACY_SUBSCRIBED Historical value not supported anymore.
27 LEGACY_UNKNOWN Historical value not supported anymore.
28 SUBSCRIPTION_CHANGED_EVENT_UNSUBSCRIBED Customer unsubscribe by clicking "unsubscribe" link in the email.
29 DOUBLE_OPT_IN_NON_EDRONE_UNKNOWN Customer UNKNOWN by opt-in type.
30 DOUBLE_OPT_IN_EDRONE_UNKNOWN Customer UNKNOWN by opt-in type.
31 SINGLE_OPT_IN_SUBSCRIBED Customer SUBSCRIBED by opt-in type.
32 SINGLE_OPT_IN_WITH_MESSAGE_SUBSCRIBED Customer SUBSCRIBED by opt-in type.