Subscription Status Reason

You can find customer subscription status reason in edrone panel on customer page.

ID	Type	Description
1	CUSTOMER_UNSUBSCRIBED	Customer requested to be UNSUBSCRIBED by clicking on the "unsubscribe" link.
2	HARD_BOUNCED_UNSUBSCRIBED	Recipient server returned SMTP code that was classified as HARD_BOUNCE, i.e. delivery to the target mailbox is permanently not possible. Typically happens when email address no longer exists or some other uncrecoverable error occurs. As a result customer is UNSUBSCRIBED.
3	CUSTOMER_SPAM_COMPLAINT_UNSUBSCRIBED	Customer issued a spam complaint for the message.
4	AGENT_UNSUBSCRIBED	Agent manually set the status (using Mission Control) to UNSUBSCRIBED.
5	EMAIL_INCORRECT_UNSUBSCRIBED	Email address is incorrectly formatted and was UNSUBSCRIBED.
6	TRACE_UNSUBSCRIBED	Trace which we received for the customer indicates the customer UNSUBSCRIBED.
7	DATA_IMPORT_UNSUBSCRIBED	Customer was imported via CSV import and the value is UNSUBSCRIBED.
8	EXTERNAL_API_UNSUBSCRIBED	Customer data received from External API (e.g. IAI API) indicates customer is UNSUBSCRIBED.
9	SPAM_BOUNCED_UNSUBSCRIBED	Message for customer got rejected by the ESP with indication that it is spam. Customer was subsequently UNSUBSCRIBED.
10	TRACE_SUBSCRIBED	Trace we received for the customer indicates the customer is SUBSCRIBED.
11	AGENT_SUBSCRIBED	Agent manually set the status (using Mission Control) to SUBSCRIBED.
12	DATA_IMPORT_SUBSCRIBED	Customer was imported via CSV import and the value is SUBSCRIBED.
13	TRACE_UNKNOWN	Trace we received for the customer indicates the customer subscription status is UNKNOWN.
14	ENGAGEMENT_TEST_MESSAGE_UNKNOWN	Engagement Test Message was sent to non-existing entity. In that case we create customer and set his status to UNKNOWN
15	SUBSCRIPTION_CHANGED_EVENT_SUBSCRIBED	Customer set subscription by clicking "subscribe" link in the email.
16	EXTERNAL_API_SUBSCRIBED	Customer data received from External API indicates customer is subscribed
17	EXTERNAL_API_UNKNOWN	Customer data received from External API indicates customer is unknown
18	LEGACY_UNSUBSCRIBED	Historical value not supported anymore.
19	CUSTOMER_DELETED_UNSUBSCRIBED	Customer has been deleted
20	TOPIC_OBSERVE_UNKNOWN	Email received from topic_observer where we don't have information about subscription status
21	DATA_IMPORT_UNKNOWN	Customer was imported via CSV import and marked as unknown
22	SUPPORT_UNKNOWN	Susbcription status was changed by internal support team.
23	SUPPORT_SUBSCRIBED	Susbcription status was changed by internal support team.
24	SUPPORT_UNSUBSCRIBED	Susbcription status was changed by internal support team.
25	CUSTOMER_RESUBSCRIBE	Customer re-subscribed on the "Unsubscribe view"
26	LEGACY_SUBSCRIBED	Historical value not supported anymore.
27	LEGACY_UNKNOWN	Historical value not supported anymore.
28	SUBSCRIPTION_CHANGED_EVENT_UNSUBSCRIBED	Customer unsubscribe by clicking "unsubscribe" link in the email.
29	DOUBLE_OPT_IN_NON_EDRONE_UNKNOWN	Customer UNKNOWN by opt-in type.
30	DOUBLE_OPT_IN_EDRONE_UNKNOWN	Customer UNKNOWN by opt-in type.
31	SINGLE_OPT_IN_SUBSCRIBED	Customer SUBSCRIBED by opt-in type.
32	SINGLE_OPT_IN_WITH_MESSAGE_SUBSCRIBED	Customer SUBSCRIBED by opt-in type.